While there has been some improvement in Internet access within Hong Kong today, most users will continue to experience slow access, the Office of the Telecommunications Authority says.

Some submarine-cable maintenance ships arrived at the scene of the damage yesterday, OFTA says, adding initial reports suggest the damage is substantial. However, poor weather obstructed the survey and assessment work. It expects it will take longer than the five to seven days originally estimated to repair the cables.

As far as possible, Internet users should keep from downloading large files from overseas websites and avoid other non-essential activities that demand large bandwidth over international connections.

Avoid non-urgent calls to Taiwan, S Korea

People are advised to avoid making non-urgent calls to Taiwan and South Korea as repairs to submarine cables damaged in the earthquakes near Taiwan on December 26 are still underway.

OFTA says IDD and roaming calls to Taiwan have returned to about half their normal level. It expects normal service to resume by tomorrow. IDD and roaming calls to South Korea are still congested.

Those calling overseas from Hong Kong using calling cards will find service levels similar to those for IDD and roaming calls. Those calling Hong Kong from overseas using calling cards will face serious congestion. OFTA recommends they use mobile or fixed-line phones instead of calling cards.

Local telecommunications services and communications with Mainland China and Macau are normal.

The authority will provide updates as new information comes available.