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Traditional ChineseSimplified ChineseText onlyPDARSS
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October 20, 2008

Aviation

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Airport introduces self check-in kiosks
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Airport introduces self check-in kiosks
Time saver: Passengers can now complete their airline check-in process by using the self check-in kiosks.
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Passengers of Hong Kong International Airport can now complete their airline check-in process in as little as one minute by using one of 42 self check-in kiosks available at the airport's terminal one.

 

An $18 million investment, the self check-in system is part of the Airport Authority's efforts to enhance passenger flow.

 

Airport Authority Terminal 2 & Landside General Manager Wong Yiu-fai today said the self check-in kiosks can help minimise the time passengers spend on queuing and checking in.

 

"Passengers who prefer checking in at airline counters may also benefit from shorter lines and lesser queuing time as more and more airlines and passengers using the new service."

 

Simple procedures

Passengers using the kiosks should first scan their valid travel/ticketing document or input e-ticket numbers. They should then select a seat if they have not already been assigned, or change seat if needed. After checking information accuracy, they can print a boarding pass. Travellers may also update their travel reward programme during the process.

 

Passengers carrying only hand luggage can then proceed directly to immigration, while those with check-in luggage can drop it at the bag-drop counter steps away from the kiosks.

 

The Airport Authority plans to expand the service to passengers checking in at off-airport locations like Airport Express Line stations and convention centres.

 

Six airlines have started using the kiosks for passenger check-in - Air Canada, Cathay Pacific Airways, China Airlines, Dragonair, KLM Royal Dutch Airlines and Northwest Airlines.
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