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About 85% of the 2,800 automatic teller machines in Hong Kong are equipped with keypad covers, Secretary for Financial Services & the Treasury Prof KC Chan says. Banks are working towards installing keypad covers on all ATMs as soon as practicable.
He today told lawmakers the Monetary Authority received three cases of suspected tampering of ATMs in the past three years, involving $496,000.
"We believe these cases involved fraudsters capturing data of ATM cards using reading devices attached to the ATMs and obtaining customers' ATM personal identification numbers using hidden cameras. The fraudsters subsequently used the stolen information to produce counterfeit cards to withdraw money from the customers' bank accounts outside Hong Kong."
Prof Chan said the authority has been working closely with the banking industry to identify ways to make the ATMs more secure. It also has required the banks to conduct more frequent patrols of ATMs, monitor suspicious transactions and strengthen customer education.
"Indeed, the recent alleged fraud case involving HSBC's ATMs reflected the effectiveness of the bank's surveillance system in detecting suspicious transactions and promptly identifying a possible fraudulent event. The Monetary Authority will continue to communicate with the banks and explore ways to further strengthen the security of ATM operations."
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