Customer-oriented service: An in-flat inspection ambassador conducts a home visit and answers tenants' questions.

More than 85% of the tenants living in the four public rental housing estates that have recently been inspected under the Total Maintenance Scheme are satisfied or very satisfied with the scheme, a survey has found.

Launched earlier this year, the scheme adopts a three-pronged approach for public rental flats maintenance. It encompasses proactive problem identification, prompt response, and education and promotion. It undertakes to complete inspection and repair works in all flats in five years' time.

The scheme has been rolled out to 17 estates as scheduled. Up to November this year, a total of 42 blocks with about 19,000 units were inspected. This represents about 60% of the total number of blocks in the 17 estates.

The first stage of the scheme covered five estates. The inspection has been successfully carried out in four of them - Mei Tung Estate, Sam Sing Estate, Sai Wan Estate and Lai Yiu Estate. The remaining Tai Yuen Estate will be completed at the end of March, 2007.

One-stop service

In-flat inspection ambassadors appointed under the scheme will provide one-stop service for in-flat inspection and arrange for minor touch-ups on the spot as required.

A maintenance hotline will be established through which a one-stop service will be provided for tenants to lodge their complaints.