Consumers will be able to make better-informed choices of mobile-broadband services following the publication of performance pledges by network operators, the Office of the Telecommunications Authority said today.

The pledges are a joint initiative of the authority and the industry to increase the transparency of the service level of, and customer satisfaction with, the mobile broadband service market.

The pledges will cover network reliability, service restoration time, customer hotline performance, complaint handling and technical performance. They are the service standards network operators will strive to meet.

CSL, Hong Kong Telecommunications, Hutchison Telephone and Smartone Mobile Communications have agreed to support the initiative and will publish the performance pledges on their respective websites by July. China Mobile Hong Kong will join the scheme when it launches mobile-broadband services.

The first batch of performance statistics will be issued by the end of October.

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