Urgent aid: Commissioner for Tourism Au King-chi said there is help available for visitors affected by the sudden closure of the Tatami Hampton Hotel in Mong Kok.

Commissioner for Tourism Au King-chi has expressed regret to 40 visitors affected by yesterday's sudden closure of the Tatami Hampton Hotel in Mong Kok, noting the Government and tourism sector are working to help them.

Speaking to the media after an emergency meeting today, Ms Au said the Tourism Board is contacting the visitors and has set up a desk at the hotel to offer alternative accommodation at concessionary prices. A hotline (9536 4525) has been launched for enquiries.

Those affected can also enjoy a free half-day local tour. The board's overseas offices will help locate those who have left Hong Kong.

The licensing authority will ask the hotel licensee to provide room-booking information so arrangements can be made for visitors who have made reservations but have not yet arrived. The bailiff will also be asked to help.

Ms Au said subject to contractual terms between the concerned parties, visitors who used credit cards to make the bookings may be able to ask for a refund or stop payment.

Ms Au said upon receipt of information on a hotel closure in future, the Tourism Commission will take a coordinating role and set up an enquiry counter in the affected hotel within two to three hours to coordinate works among all parties and offer immediate assistance to the affected visitors.

Transparency of hotel data - including types and licensing conditions in Hong Kong - will be enhanced, she added.

Ms Au noted no regulatory regime can completely prevent business and management failures.