The Culture, Sports & Tourism Bureau today said it is highly concerned about the errors made by Cityline in printing some of the tickets for the “Coldplay: Music of the Spheres World Tour”, and has requested Cityline to handle the matter swiftly and properly to ensure that ticket holders’ experience would not be affected.

The bureau learnt that Cityline has provided several remedial measures, including adding ticket exchange locations in Hong Kong and the Mainland, extending the ticket exchange time period until the performance starts, and refunding handling fees to affected ticket holders, in order to respond to the requests by those affected.