The Government announced that it has received a report and supplementary information submitted by Greater Bay Airlines (GBA) to the Civil Aviation Department (CAD) in relation to the cancellation of a number of flights in February and March.

The report revealed that the main causes of the failure in flight scheduling were due to a lack of internal communication and co-operation from customer service operations.

Also in the report, GBA indicated that it has conducted an in-depth review and taken necessary measures to contact all of the some-5,000 affected passengers and properly provide them with alternatives, including ticket refunds and transfers to alternative flights.

In addition, GBA reassured passengers that it is committed to providing them with stable and reliable services, and ensuring that similar incidents would not occur again in future.

The report proposed a number of improvement measures, including strengthening internal management procedures for flight scheduling arrangements, enhancing internal communication on changes to flight schedules and destinations, ensuring fleet and manpower stability and reliability, and enhancing customer service's ability to cope with unforeseen incidents.

The Government noted that the Transport & Logistics Bureau and the CAD will closely follow up on the implementation progress of the various improvement measures proposed, with a view to preventing the recurrence of similar incidents.

The Government will also maintain close communication with GBA on its aviation network development, fleet and manpower situation, ensuring steady and orderly growth of local airlines while optimising the use of civil aviation resources.

As requested by the Government, GBA submitted the report and supplementary information on January 29 and February 7 respectively.

Click here for the summary of the report.