The Transport & Logistics Bureau and the Civil Aviation Department have asked Greater Bay Airlines (GBA) to submit a report as soon as possible to explain its cancellation of a number of flights between February and March and its approach for handling flight arrangements.

The management of the bureau and the department met the airline’s counterpart today on the latest situation regarding its flight arrangement issues. During the meeting, they asked the airline to put the rights and interests of the passengers first.

They also requested the airline to handle the incident promptly and flight arrangements properly to ensure the provision of stable and reliable services to passengers, especially in light of the travel demand during the coming Chinese New Year peak season.

Regarding the current flight arrangement situation, in addition to urging GBA to promptly inform the public of its follow-up actions, the bureau and the department have encouraged the airline to clearly explain to affected passengers the flight arrangements, including refunds or other appropriate options based on air ticket conditions, to minimise the inconvenience caused to passengers.