The inaugural International Ombudsman Summit 2024 hosted by the Ombudsman’s Office opened today with an overwhelming response from ombudsmen and institutions worldwide and representatives from international bodies.

Themed “Ombudsman in a Changing World: Learning from the Past; Preparing for the Future”, the summit provides a platform for ombudsmen of different jurisdictions and systems, dispute resolution organisations, professionals and academics from all around the globe to exchange insights and share experiences and best practices.

It also enables meaningful discussions about the evolving challenges faced by ombudsman systems and institutions as well as in-depth deliberations on future developments in the field. 

Around 140 participants from about 40 countries and regions attended in person. They included International Ombudsman Institute First Vice President Mohamed Benalilou, Asian Ombudsman Association President Ejaz Ahmad Qureshi, a multitude of ombudsmen, over 30 consuls, and senior personnel from more than 20 international bodies and local organisations.

Additionally, the office arranged live streaming of the summit, attracting a large number of online participants.

Chief Secretary Chan Kwok-ki, National Commission of Supervision’s International Cooperation Department Director-General Cai Wei, Office of the Commissioner of the Ministry of Foreign Affairs of the People's Republic of China in the Hong Kong Special Administrative Region Deputy Commissioner Fang Jianming and Ombudsman Jack Chan officiated at the opening ceremony.

In his opening remarks, the Chief Secretary highlighted that Hong Kong has much to offer the world, East and West.

"Our judiciary is independent, we practice the rule of law, believe in efficient government and a simple and low tax system. We are blessed with modern infrastructure, a world-class financial and professional services sector, and, yes, an internationally respected Office of the Ombudsman." 

Mr Chan also noted that the office handled some 4,400 complaint cases last year.

Through 95 full investigations and 10 completed direct investigation operations, the office made 186 recommendations to various government bureaus and departments, he added.

"I welcome them, each and every one of them. They were made to improve the quality and the standards of public administration in Hong Kong. And to ensure the public that we are committed to accountability through independent, objective and impartial investigations.”

Chief Executive John Lee will officiate at the summit’s closing ceremony and the 35th Anniversary Reception Ceremony in the evening, as well as witness the Exchange Ceremony of Memoranda of Understanding on Bilateral Cooperation.