From noon on October 28, the HKeToll will use “#HKeToll” for issuing messages to local users, ceasing the use of the sender ID without the prefix “#”, the Transport Department announced today.

The move came after the HKeToll began participating in the Office of the Communications Authority’s SMS Sender Registration Scheme to help the public verify SMS messages issued by the free-flow tolling service, the department explained, adding that the registered sender ID “#HKeToll” with the prefix “#” will enable users to verify messages and guard against scams and loss.

Apart from advising the public to stay alert when receiving messages without the prefix “#” but purportedly issued by the HKeToll, it elucidated that people should not reply directly, visit suspicious websites or disclose any personal information to avoid being directed to fraudulent websites.

The department reiterated that the HKeToll will not send SMS messages or emails with hyperlinks to vehicle owners for carrying out transactions. Users must log in to hketoll.gov.hk or the HKeToll mobile app to pay tolls online.

For enquiries, call 3853 7333.