Customs expressed that it is highly concerned after a chain fitness and beauty group suddenly announced that it would be suspending operations at all branches today.

It explained that it had received four complaints as of 4.30pm today regarding the chain group concerned.

Apart from appealing to consumers who have purchased fitness or beauty services from the chain group to contact the department as soon as possible, Customs stated that it will contact complainants for case details in order to commence an investigation.
 
It also set up a dedicated team to follow up with a view to handling the cases promptly and stressed that it will continue to closely monitor the situation.

Should there be any violation of the Trade Descriptions Ordinance (TDO), Customs made it clear that will take decisive enforcement action.
 
In addition to reminding traders to comply with the requirements of the TDO, Customs reminded consumers to procure services at reputable shops and consider prudently before making decisions for consumption with prepayment.
 
After purchasing services, they should keep the relevant records, such as transaction receipts and contracts, which can become basic information in case a complaint is lodged in the future, it added.