The Transport Complaints Unit received 4,112 complaints and suggestions from April 1 to June 30, up 1.7% on the previous quarter and the same quarter last year.
The complaints and suggestions mostly related to public transport services (82%), enforcement matters (11%) and traffic conditions (4%).
The number of cases on public transport services grew 1.8% on the previous quarter to 3,372. Those on traffic conditions fell from 180 to 172.
Investigations into 4,149 cases were completed during the period. Of these, 65% were substantiated while 5% were unsubstantiated, and the remainder were not pursuable due to lax information.
The Government is working to solve the substantiated cases.
To make suggestions or complaints call 2889 9999, fax 2577 1858 or email. Complaint forms are downloadable from the unit's website.
